Surely you have ever gone shopping and when you return home you have realized that what you have bought does not convince you at all. It is also very likely that the and when the product arrived at your home, you were disappointed because it was not what you expected.
When the item purchased is clothing or technology,returningit is usually very simple, however, doubts arise when the product to be returned is makeup, perfumes, creams, cosmetics, body and bath products… Can these types of items be returned? It all depends on the store. This time we are going to talk about returns at Sephora, a store where, as you know, you can buy all kinds of beauty products. These are the steps you will have to follow to make a return at Sephora, whether it is something you have bought in the physical store or something you have bought in the online store. Do not lose detail!
How to return something bought in the online store at Sephora?
If you have purchased an item at Sephora online, you have two different ways to return it. You can choose the one that best suits you and your circumstances:
Return in store
Even if you bought it online, you can choose the option to return the item directly to the store as follows:
- First, you must select your nearest store. On Sephora’s own website, at the bottom, you will find a box in which by entering your zip code or the name of your city, you can do a precise search of all the available stores.
- Before going to the store to make the return, you will have to print the invoice for your order (they sent it to you by e-mail when doing so) and fill out the return delivery note. This delivery note can also be found on the Sephora website in the ‘Return and refund’ section. You will be asked for data such as the number and date of the order, your personal data and the reasons why you are making the.
- And that’s it! With the article, the invoice and the delivery note in hand, you can go to the store. There you will have the option of obtaining a refund, a gift card with the amount of the order to spend on another occasion or you can directly change your product for another (paying the difference in the event that the new product you choose is of a higher amount). choose what you prefer!
Return and collection at home
If you do not feel like going to return the product tithe, you also have the option of having them come and pick it up at your own home. Ace? As follows:
- Prepare the product correctly for the return. To do this, you will have to wrap it in such a way that it is well protected and does not get damaged during transport (in the event that the product arrives at Sephora in poor condition, you will not be able to obtain a refund). You can use the same box or package in which it arrived.
- Fill in the return delivery note (obtain it on the Sephora website in the ‘Return and refund’ section) and include it in the package.
- Through the Sephora website, also in the ‘Return and refund’ section, you will be able to access a form from the courier company SEUR in which you will have to indicate the details so that they can collect the package from your home. In this form, you must fill in your personal information, as well as the address where you want the return to be collected and the date and time of the estimated day in which you prefer it to be made. The return costs for this case are free.
- Once Sephora receives the, the status of the package will be checked and the refund will be made through the original payment method or through an online voucher for the same amount (which you can consume on your next online purchase at Sephora) in the event that the item you have returned is a gift. And ready!
How to return something bought in a physical store at Sephora?
If you have bought something in the physical Sephora store and you have not been satisfied with the purchase, you can return it with the purchase receipt and within the terms indicated on it. You can get the refund or exchange for another item.
General conditions for making a return at Sephora
- You have 90 days from the date of receipt of the order (in the case of online orders) or from the date of purchase (in the case of purchases made in a physical store).
- A product can be returned as long as it is in its original state, inside the packaging along with its respective accessories and leaflet (if it had it).For reasons of hygiene and health, returns of makeup, perfumes, creams, etc., which have already been unsealed and/or used, are not accepted.
- Personalized products upon request do not admit returns.
- The reasons why you can request a return to Sephora without any kind of problem are the following: the product ordered online has been damaged during transport or is wrong (you have received a different item from the one you actually ordered); You do not like the article, it is defective or you already have another copy of the same or the product has caused you some type of allergic.
Return at Sephora obtaining a refund or exchange
As always when you make a return, at Sephora you can also obtain a refund of your money or exchange the product that you do not want for another equal or different one.
Cash back at Sephora
You can get a refund at Sephora whether you bought the item in a physical store or bought it online. In the latter case, the refund will be made within 14 business days from the date Sephora receives the return and verifies that it is in good condition. The refund will be made in the same payment method that you have used, that is, if you have paid with a credit or debit card, it will be made to that same card and if you have paid in cash (in the case of something purchased in a physical store) the money will also be returned to you in cash. If the products have been paid for using an online voucher, the refund can also be made using an online voucher.
In the event that you have paid for your order through a PayPal account, the refund will also be made to that same account. And in the event that the amount has been fully or partially paid using a Sephora gift card, you will receive the refund through a ‘Voucher’ that you can redeem on you.
Product change at Sephora
If what you want is an exchange instead of a refund, you can also obtain it as long as the return is made in a physical Sephora store. If you want to do itonlineyou will have to first return the product you do not want and then re-order the item you want.
Returns at Sephora of damaged or erroneous products
In the event that the product you have purchased is damaged or the order you have placed is wrong (either because it is incomplete when it arrives at your home or because they have made the wrong item), you can contact Sephora directly through your Customer Service. To do this, you can send an email to atencionalcliente@sephora.es or call the telephone number 900 53 51 73 (toll free) from Monday to Saturday from 11:00 a.m. to 8:00 p.m. They will take direct care of solving your problem and compensating you for the inconvenience.
Frequently asked questions when making a return at Sephora (FAQ)
Here are some of the most frequently asked questions when making returns at Sephora:
If I bought a product at a Sephora store, can I return it to another?
Yes, you can make the return at the Sephora store of your choice. Remember that you can check which is the closest to your home and its opening hours through the Sephora website.
How long do I have to make a return to Sephora?
You have a total of 3 months (90 days) to make a return at Sephora. After that period no returns are accepted.
How long does Sephora take to refund an online order?
You will have your refund within a maximum period of 14 working days from when Sephora receives the return and verifies that the item is eligible tube.
How much does it cost to return an online order at Sephora?
Nothing. Returns at Sephora, within the indicated period, are free for all products.
How do I know if Sephora has received the product I returned?
Once Sephora receives the product, an email will be sent to you informing you of this and indicating the next steps to take. In addition, with the tracking code provided by the courier company at the time the package is collected from your home, you will be able to track it at all times.
Returns at Sephora Mexico
All the indications made previously in this article correspond to returns in Sephora Spain, if your country of residence is Mexico, then you must take into account some specific specifications for orders placed online that you now want to return:
- Terms and costs: returns at Sephora Mexico, as in Spain, are also free. You have three business days from the date you received the product to return it. The time it takes for Sephora to refund you may vary depending on the payment method you choose, but in general, it usually does not exceed 15 business days from Sephora’s receipt of the return request.
- Products that can be returned: at Sephora México you can only return those products that have factory defects, are broken or have expired. You can also return those erroneous orders in which you have received different products from the ones you ordered. You are obliged to review the order at the time you receive it at your home to verify that it is in optimal condition.
- Return process: if you meet the conditions indicated to make the return, you must contact Customer Service (via email atencion@sephora.com or by phone 01-800-737 4072) and attach a photograph of the defect of the product. Sephora will evaluate your request and contact you within a maximum of 7 business days. In the event that they do approve the return, a Sephora manager will pick up the package at your home or you can be the one who takes it to the parcel service (your choice).
- Refund: the refund consists of a direct transfer to the account with which you made the online payment or a credit coupon equivalent to the value of the purchase. This coupon will appear reflected in the ‘My account’ section.
- Changes: SephoraMéxicoadmits changes for products of the same type and value as long as the product to be changed is intact and has not been acquired through an offer, discount or promotional code.